FAQs & Policies

Turn Around Time?

  • RTS without personalization is generally ready to ship within 2 business days. Should you choose to add personalization, your RTS item will the ship in 3-5 business days.
  • MTO and Custom items will ship within 2-3 weeks.

Please Note:

  • Turn around time does not include shipping time.
  • If you purchase a RTS item with a MTO, your turn around time for the order will follow the MTO processing time.

Care of Products?

  • Hand wash only
  • Do not place in dishwasher
  • Do not use bleach or cleaners containing chlorine to clean
  • Do not soak
  • Do not place in microwave OR freezer
  • Do not use abrasive products to wash cup
  • Use caution when drinking hot beverages, as they will remain hot for hours

Return/Refund/Exchange Policy?

Unfortunately, due to the custom nature of our products, we are unable to offer returns, refunds or exchanges. However, if we have made a mistake on your order, please reach out and let us know.


Each item is handmade, so no two are EXACTLY the same! You will have a one-of-a-kind item that sparkles just right! Due to the handmade nature of these items, minor imperfections are sometimes unavoidable (specs of glitter). I make every effort to ensure that your item is perfect before presenting it to you. The item you see pictured is to visualize what this item will look like once it is finished. Since all items are handmade by me, and due to the custom nature of the items, I will do my best to re-create the listed pictures. There is no guarantee that they will look the exact same as pictured. Please reach out to me if you have any questions.